2010/2011 North Toronto Hockey Association
174 Orchardview Blvd.
Toronto, Ontario Canada
M4R 1C3
| Email Directory | ||
| DEPARTMENT | CONTACT | |
|---|---|---|
| President of NTHA | Graham Lloyd | president@nthockey.ca |
| Registration | Norah Convery | registrar@nthockey.ca |
| Christmas Select Tournament | Christine Nielson | xmastournament@nthockey.ca |
| Head of Referees | Mike Moore | |
| House League Program | Chris Thompson | hl@nthockey.ca |
| Select Program | Doug Goodman | select@nthockey.ca |
| GTHL Program | Kathie Wood | gthl@nthockey.ca |
| North Toronto Website | Chip Aikenhead | admin@nthockey.ca |
| NT Store And Clothing Program | Mike Sherwood | sales@nthockey.ca |
| Student Volunteers | Ben Hawkins | volunteer@nthockey.ca |
| House League Sponsorship 2011 | Zoe Nutten | sponsorship@nthockey.ca |
| Incident Report & Conduct Guidelines | |
| APPENDIX A | Incident Report Form (PDF) |
| APPENDIX B | Players' Fair Play Pledge (PDF) |
| APPENDIX C | Coaches' Fair Play Pledge (PDF) |
| APPENDIX D | Officials' Fair Play Pledge (PDF) |
NTHA Complaint Resolution Process
North Toronto Hockey Association (NTHA) is committed to treating all of our members with the greatest respect and consideration. Notwithstanding this commitment, occasionally someone may feel they have not been dealt with in a just and fair manner, or there may be a misunderstanding that needs to be resolved. To that end, NTHA has developed the following process to ensure that complaints and/or concerns are dealt with in a fair and timely manner.
If you have any questions or concerns regarding this Process, or if you require any further information on how to make a complaint, please feel free to contact the president of the NTHA.
While NTHA encourages association members to speak out when breaches of the codes of conduct (see appendices B-D) are apparent, we encourage members to attempt to address them at the level at which they occur. For example, if a parent is concerned with the actions of a house league player, they should speak with the coach of the player as soon as the coach is available.
Hockey is an emotional game for players, coaches and parents. When parents have concerns relating to their own children that are emotionally charged, we encourage them to wait 24 hours before contacting the coach so that emotions subside and a healthy and constructive dialogue can proceed.
Submitting a Complaint/Concern
When a complaint/concern is received by a coach, manager or other team official, and cannot be resolved at the team level, the team official will request that the complaint/concern be submitted in writing to the CLM.
The CLM will send an acknowledgement within 5 business days confirming receipt of the complaint and forwarding the details to the appropriate NTHL official for resolution. In the event that more information is required, the NTHL official will deal directly with the people involved. A resolution and final position letter will be issued within 10 business days of receiving the complaint.
Where the complaint/concern is of an urgent nature it may be submitted in writing directly to the CLM. Complaint details should include the time and location of the incident, names of the people involved, the specific breach of conduct, and what discussions have occurred at the team level. See the above "APPENDIX A" for preferred format.
Sanctions
In situations where it is deemed necessary, NTHA reserves the right to implement disciplinary action as recommended by the Board or an ad hoc disciplinary committee. In such situations, the party in question will be invited to appear to provide information.
NTHA reserves the right to remove individuals from active involvement in association hockey where the safety and peace of mind of an NTHA player, parent or official may be at risk.
Appeals
Appeals may be submitted in writing to the GTHL through its complaint resolution process which may be found at www.gthlcanada.com
Complaints Relating to Referees
Concerns and/or Complaints involving Referees or Linesmen should be submitted to the Head of Referees using the format of the above mentioned "APPENDIX A".
Complaints Relating to Coaches or Players
Prior to the NTHA considering a complaint, the complainant must confirm that they have had a discussion with the coach and/or team manager concerning the complaint. Once there has been a discussion at the team level, if no resolution has occurred, the following procedure will be followed:
1. The complaint must be submitted by e-mail, and must include sufficient detail for the reader to understand the issue. (see above "APPENDIX A" for suggested format)
2. The complainant must provide a written consent for the complaint to be released to anyone required to deal with the complaint, which may result in the complaint being public.
3.The complaint, once authorized, will be forwarded to the appropriate NTHA committee, who in their absolute discretion will assess the merit of the complaint, usually through consultation with the complainant.
4. If it is decided that the complaint has merit, the NTHA committee shall have a meeting with the affected member, sharing the written complaint. The committee shall use its discretion as to whether it is appropriate to bring the complaint to the attention of the NTHA board of directors.
5. At the conclusion of the meetings outlined in (3) and (4), the Committee shall form a decision relative to the complaint, and communicate their conclusions and decisions in writing to the complainant and all concerned parties, including the NTHA President.
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